Telephone 01324 619930 (6 lines)
All our appointments are stored on computer. When making an appointment you will be asked your name and address and asked to confirm your date of birth.
If all appointments are taken for the day, the first available appointment will be offered. If you request a SPECIFIC doctor there may be a delay.
If you feel that your condition needs attention that day, you will be offered a call-back from a doctor so that they can triage your symptoms and offer you an appointment or treatment as necessary. Depending on the Doctor's assessment of your symptoms, you may be offered an "Emergency appointment" to be seen by our Advanced Nurse Practitioner on the day, an "urgent appointment" to be seen the following day or a "routine appointment" to be seen later in the week.
We have the facility to book doctor’s appointments on-line. Please ask one of our staff to register you for on-line services. This cannot be done over the phone, you need to be present in reception as you will be given a PIN Number to access the service.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the slot to someone else. You can also cancel appointments on-line if you are registered for on-line services. If you are cancelling an appointment in the evening surgery, please do this before 6pm as our telephone lines are switched to Out of Hours at that time.